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Bilingual Assistant Manager in San Antonio, TX at Regional Management Corp.

Date Posted: 4/27/2018

Job Snapshot

Job Description

Job purpose

The purpose of the Assistant Manager is to assist the Branch Manager in order to learn the finance business, RMC’s business practices and to prepare to manage a branch office. The Assistant Manager will perform in accordance with RMC’s Mission, Vision and Shared Values.

Duties and responsibilities

  • Understand our personal loan product offerings in order to assist customers in making educated decisions that help them achieve their financial goals.

  • Establish and build customer relationships through delivering exceptional service.

  • Telephone past-due customers.

  • Work with past-due customers to arrange payments.

  • Make outside visits to reestablish contact with customers.

  • Transport money and deposits to and from bank.

  • Complete training program within the time required by the Branch Manager.

  • Complete weekly progress report.

  • Maintain daily tabulation of delinquency report.

  • Assist in maintaining standards in weekly delinquency reduction and delinquency slow file percentages.

  • Answer telephone promptly and courteously.

  • Accept and post counter payments.

  • Open and post mail payments.

  • Sign checks for loans, branch expenses and money remittances.Calculate cash to customers.

  • Close loans as directed by the Manager.

  • Assist in mailing collection material to past-due customers.

  • Other duties as assigned.

Job Requirements

Minimum Qualifications

  • High School Diploma or Equivalent.

  • Computer literacy.
  • Data entry proficiency.
  • Basic math.
  • Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
  • Must pass drug screen, criminal and credit background checks.

Preferred Qualifications

  • Some college experience a plus

  • Previous work experience in a public-facing environment.

  • Experience in consumer finance industry.

  • Willingness to relocate for career advancement.